Frequently Asked Questions
What is Made-to-Order?
When we receive your order, we cut and sew the piece on demand in the color and size of your desire.
How is this different from custom?
When something is made custom, it is based on your exact measurements.
Will you customize a garment for me?
At this time, we do not make custom garments. For most styles offered in our collections, we do make adjustments to the length (tops, pants, sleeves, dresses, etc.) up to 2” shorter or longer. When you put an item in your cart, a pop-up window will appear to give you this option. You can choose “As is” or one of the offered adjustments.
Do you charge extra for adjusting the length?
We do not! This is the beauty of made-to-order.
Will your made-to-order items go on sale?
Since each garment is made just for you, there isn’t stock or inventory to put on sale. We make any given collection until we run out of fabric. 1-2x a year, we will have a sample sale. The garments in a sample sale are what is left at the end of the season that was worn in photo shoots or made for various events. There are usually very limited sizes and colors.
Can I return or exchange a made-to-order item?
You absolutely can. We want you to love your new piece. The only time we cannot accept returns or exchanges is if the item was bought on sale, has been adjusted in length, or has already been worn or washed. For more information, see our Returns & Exchanges policy.
Will you help me determine my size?
Absolutely. Please do not hesitate to contact me with any questions about size or fit : kelly (at) kellylanedesign.com. To help you get started, please refer to our section on Sizing.
How long will it take to receive my order?
If we happen to have the item in stock, it will ship out in 1-3 days. We list in-stock items in the description of each style. If we are making it, please allow 1-2 weeks.
Can I get it faster?
It depends on our work load. Please contact us before placing your order, and we will do our best to accommodate you.